Frequently Asked Questions (FAQs)

StillSafe PH

Last updated: September 1, 2025

🛒 ORDERING & CUSTOMER SUPPORT

How can I contact StillSafe PH?

We are available 24/7, including late nights, weekends, and holidays.

You may contact us through:

  • 📞 Hotline / WhatsApp: 0948 507 1102

  • 🔵 Messenger: StillSafe PH

  • 💬 Telegram: @stillsafeph

  • 📷 Instagram: @stillsafeph

  • 📱 Viber: @stillsafeph

For the fastest response, message us on Telegram or Messenger. We usually reply within minutes, 24/7.

How do I place an order?

Simply message us on any platform and send:

  1. Complete Name

  2. Full Delivery Address

  3. Mobile Number

Once received, we will immediately reply with:

  • Your exact shipping fee

  • Available payment methods (GCash / Bank Transfer)

How fast do you ship after payment?

🚀 Guaranteed shipping within 5 minutes after payment confirmation.

We prioritize urgent orders because every hour counts.

🚚 SHIPPING & DELIVERY

How fast is delivery?

We offer priority delivery nationwide, with same-day and 1-day options depending on location.

Delivery timeframes:

  • 📦 Metro Manila: Same-day delivery (as fast as 15–30 minutes in select areas)

  • 📦 Nearby Provinces (Cavite, Laguna, Rizal, Bulacan, Pampanga): Same-day delivery available

  • 📦 ALL Luzon Areas: Next-day (1-Day) delivery

  • 📦 Visayas & Mindanao: 3–5 business days, depending on courier coverage

We always select the fastest available courier for your location.

What is your cut-off time?

  • Orders placed before 12:00 AM (midnight) are prioritized for same-day or next-day dispatch

  • Orders placed after midnight are still processed immediately and shipped the same day, subject to courier schedules

Which couriers do you use?

We work with reliable express couriers such as:

  • Grab

  • Lalamove

  • J&T

  • LBC

  • Other regional express partners

Will I receive a tracking number?

Yes. Once your order is shipped, we send a tracking number via SMS, Messenger, or email so you can monitor delivery in real time.

🔒 PRIVACY & DISCRETION

Is my order discreet?

Yes — 100% discreet, always.

  • Plain, unbranded packaging

  • No product names, logos, or sensitive labels

  • Couriers only see delivery details — never the contents

Only you know what’s inside your package.

Is my personal information kept private?

Absolutely. All personal details, messages, and order information are handled with strict confidentiality.

We do not sell or expose customer data under any circumstances.

🔄 RETURNS & REFUNDS

Do you accept returns?

Yes — no questions asked.

You may return opened or unopened products within 7 days of delivery.

How do I request a return?

Contact us with your order number via:

We respect your decision and do not require a reason.

How long do refunds take?

Refunds are issued using your original payment method and are typically processed within 3–5 business days after we receive the returned item.

Who pays for return shipping?

  • If the item is damaged, incorrect, or misdelivered, we cover the shipping cost

  • For other cases, the customer may shoulder the courier fee, but we can assist in arranging pickup

All return shipments remain fully discreet.

💊 PRODUCTS & SAFETY

Is the Plan B pill an abortion pill?

No. Emergency contraception works by delaying ovulation to prevent pregnancy before it starts. It does not terminate an existing pregnancy.

Which emergency pill should I choose?

  • Victoria OneStep (Levonorgestrel 1.5mg): Best within 72 hours (3 days)

  • EllaOne (Ulipristal 30mg): Effective up to 5 days, even near ovulation

  • Mifestad 10: Suitable for ovulation-day or late use (up to 5 days)

If unsure, message us — we’ll guide you privately and judgment-free.

Is StillSafe PH legitimate and trusted?

Yes. StillSafe PH is trusted by thousands of women nationwide for:

  • Fast delivery

  • Verified products

  • Discreet service

  • Responsive 24/7 support

Your peace of mind is our priority.

🔐 PRIVACY POLICY (SUMMARY)

What personal information do you collect?

Only what’s necessary to:

  • Process orders

  • Arrange delivery

  • Provide customer support

This includes name, address, contact details, and payment confirmation.

Do you sell or share customer data?

No. We do not sell personal information.

We only share necessary details with:

  • Payment processors

  • Courier and logistics partners

How long is my data kept?

We retain information only as long as needed to:

  • Complete your order

  • Comply with legal obligations

  • Resolve disputes

📩 STILL NEED HELP?

We’re here 24/7 for urgent questions or orders:

📞 0948 507 1102
💬 Telegram: @stillsafeph
🔵 Messenger: StillSafe PH
📧 stillsafephilippines@gmail.com

Fast. Discreet. Judgment-Free.
StillSafe PH — Your peace of mind, delivered.